Darwin : 3/60 McMinn St. Darwin NT 0800, (08) 8981 9111
Palmerston : 11/22 Essington Ave Plmst'n NT, (08) 8932 2111
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  • TERMS AND CONDITIONS OF TRADE

DEFINITIONS:

Hallmark Computer Pty Ltd ("Hallmark") as supplier and seller of computer components and peripherals and the manufacturer of computer systems, provides credit terms, goods and warranties according to the conditions as described below.

PRICING POLICY:

All prices quoted are ex GST and ex warehouse. Prices are subject to change without prior notice. Omissions and errors on pricing are excepted. 10% GST applies to all purchases.

PAYMENT:

All payments are strictly cash or bank cheque unless your application for company cheque/credit account has been previously approved. All charges incurred as a result of dishonored cheques are the responsibility of the customer. Hallmark reserves the right to charge a $35 ex GST documentation fee. Should a cheque be dishonored, the customer guarantees full payment upon notification by Hallmark that such monies are due and payable. Purchases are to be made by cash, EFTPOS, credit card, bank cheque or direct deposit (see bottom of page for bank account details). Third party cheques are not accepted unless prior arrangements have been made with Hallmark.

CREDIT ACCOUNTS:

All credit accounts are strictly according to the agreed terms from the date of statement. Invoices will normally accompany goods. Should credit facilities become overdue or be exceeded, all such facilities shall be immediately suspended and trading will revert to COD. In the event of any part of a credit facility becoming overdue, the whole of all outstanding on the account shall become due and payable immediately, irrespective of any agreement made in respect of individual items within the total account. Credit facilities may be withdrawn or varied by Hallmark at any time at its absolute discretion.

RESERVATION OF TITLE:

It is expressly agreed and declared that the title of the subject goods/product shall not pass to the purchaser until payment in full of the purchase price. The purchaser shall in the meantime take custody of the goods/products and retain them as the fiduciary and bailee of Hallmark. Any right to bind Hallmark to any liability to any third party by contract or otherwise is however expressly negated. Hallmark is to have power to appropriate payments to such goods and accounts as it thinks fit notwithstanding any appropriation by the purchaser to the contrary. Such part shall be deemed to equal in dollar terms the amount owing by the purchaser to Hallmark at the time of the receipt of such proceeds.

DELIVERY:

Subject to stock availability and in accordance with the payment conditions outlined above, component orders in the metropolitan area shall be dispatched free of charge for orders over the value of $300 ex GST the following working day after receipt of the purchase order. Delivery of orders that total below $300 ex GST will attract a $10 ex GST delivery fee upto 30km from Darwin. $300 to $500 and $10 to $15 for resellers and $25 for end users

TWO-YEAR LIMITED RETURN TO BASE (RTB) SYSTEM WARRANTY:

Hallmark warrants that the hardware (but not the software) included in the purchased system will be free from defects in materials and workmanship for two (2) years from the date of invoice. Hallmark is not responsible for warranty on any software program loaded. Thirdparty hardware ('Peripherals') external to the System (including: printers, scanners, monitors, network devices etc) are covered by their respective manufacturer's warranties, not by Hallmark.

COMPONENT WARRANTY:

Unless specified otherwise, warranty on all components is one (1) year parts and labour return to base. Components purchased on clearance sales are subject to reduced warranty conditions. No such items will be processed for warranty without a copy of the invoice.

PERIPHERAL WARRANTY:

Peripherals including printers, scanners, monitors, third party notebook computers, network devices, UPS, etc. are covered by their respective manufacturer’s warranties, not by Hallmark. All warranty repairs shall be carried out by the respective authorised service agents in the Northern Territory. Please refer to the manufacturer's website for details.

THIRD PARTY WARRANTY:

Third party warranty services such as United Electrical Engineering Onsite Warranty, ASUSTek Extended Warranty etc. services are provided by third party service providers while Hallmark is a reseller of these services and doesn't or imply to warranty or guarantee these services.

RETURN POLICY AND PROCEDURES:

Non-defective goods may be returned for credit within seven (7) days of invoice, except for some goods which are sold on a non-return basis. Goods must be in a resalable condition and be returned in their original packaging and accompanied by a copy of the original invoice. A credit for the original invoice value less $15ex GST or 15% (whichever is higher) restocking fee will be issued against your account. No returns of non-defective goods are accepted after seven (7) days from invoice. Defective component(s) or System(s) within their respective warranties may be returned to Hallmark subject to the conditions outlined below:

1. Prior to returning parts or Systems to Hallmark for warranty service, you must request a Return Authorisation (RA) Form obtainable from our website or office. This form together with a copy of the original invoice must accompany returned goods. All items should have a meaningful fault description eg. ‘DVD won't spin’ and not just ‘faulty DVD’

2. If you are shipping a System or a hard drive or other device containing data, you are responsible for backing up such data prior to shipment. Hallmark will not be responsible for data lost during the course of shipment, testing, repair or replacement.

3. All costs of returning defective parts or Systems to Hallmark, including insurance, must be paid by the purchaser. The costs may include insurance, import and export duties, and any other fees or charges imposed by government agencies or officials.

4. If Hallmark determines that failure of the part (s) or System (s) was not a result of a defect in materials or workmanship, Hallmark reserves th